Product
Platform
The only CX AI agent that
The AI-driven customer service platform for commerce, merging human empathy with AI to handle over 90% of daily inquiries and resolve issues 98% faster.
Introducing Xenara’s
Serius 1
The only CX AI agent engineered to deliver a human-quality CX experience that listens, acts and cares.
With Serius 1 managing your support, scale effortlessly and empower your team to focus on high-value work.
It’s real because we made it that way.
Combine AI with seamless integrations for immediate support and stronger customer value.
Empower your customer service with a platform that listens, acts, and cares—powered by Conversational AI, seamless integrations, and personalization through Generative AI.
Maximize Conversions
Through Conversations
Turn every interaction into an opportunity with AI-powered conversations that drive conversions and boost sales.
90%
Handles daily customer
98%
Faster resolution time
100%
Customer happiness
20%
Higher average order value
Engineered for Effortless Support
Tailored for Business Growth
Seamless Integration
Connect apps like Shopify for real-time data sync and a unified customer view across platforms.
Smart Recognition
Analyze customer images instantly—interpret screenshots, identify damaged products, and classify issues for faster resolutions.
Suggest, refunds, returns and exchanges
Guide customers through buying, offering personalized product suggestions, and completing transactions in chat.
Order Tracking Real-Time Updates
Provide customers with real-time order tracking and shipping status, ensuring transparency and reducing support queries.
Handle spikes in traffic
Let AI Handle 90% of tickets, So Your Agents Focus on What Matters.
Generative AI
Give your customers a personalized experience with our top-tier generative AI from OpenAI, fine-tuned for ecommerce use cases.
One Platform, Endless Integration Possibilities
Xenara seamlessly connects with tools like Slack, Gmail, and more—centralizing all your communication channels into one platform. Streamline interactions, automate workflows, and keep your team in sync, all from a single, unified interface.
Train your AI Agent with multiple sources
Serius 1 explores your historical customer tickets, products data, customer data, and customer’s order data to gain valuable insights about your business.
Empower Your Business for Growth with Xenara's Serius 1
AI-Generated Sales
Okay, but can your AI Agent sell?
Yes, our AI agent Serius 1 is crafted to streamline sales, so you can relax and enjoy the ROI boost without lifting a finger.
Xenara is the only complete AI-first customer service platform
Serius 1 AI Agent
Serius 1, the heart of Xenara's AI—offering real-time solutions and personalized care to make every customer feel valued.
Tickets
Streamline support with Xenara's Tickets—organize, track, and resolve customer issues efficiently, ensuring no query goes unanswered.
AI Insights
Xenara's AI Insights tracks every interaction, from agents and staff to customer behavior, giving you the metrics that matter for continuous growth and success.
Apps & Integrations
Access order details, monitor packages, and effortlessly share information with customers through our seamless integrations.
Inbox
All your conversations in one place—Xenara's Inbox lets you manage messages from every channel effortlessly, ensuring you never miss a customer interaction.
Omnichannel
One platform, endless connections—Xenara's Omnichannel feature ensures every conversation flows seamlessly, no matter where it starts or ends.
Knowledge Hub
Enhance customer experience with Xenara's Knowledge Hub—your go-to place for self-help resources, train your bot, turning common questions into instant answers.
Commerce Integration
Connect Xenara with your existing platforms
Xenara works with your existing modern commerce tool stack such as Shopify and Big commerce.
